Refund policy

RETURNS, CANCELLATIONS & REFUNDS

 

Because many Kodye Elyse Art products are created, printed, or ordered specifically according to customer demand, all sales are generally final once an order has entered production or fulfillment, except where otherwise required by applicable law.

If you contact us before production begins, we will do our best to accommodate cancellation requests, but cancellation cannot be guaranteed.

Shipping charges are non-refundable once an order has shipped.

LOST OR DELAYED MAIL

 

Please allow the full estimated delivery window before contacting Kodye Elyse Art regarding a missing shipment.

For Coven orders, customers should also allow reasonable additional time during known carrier delays and for international delivery.

If an order has not arrived after the appropriate delivery window, please email kodyeelyseart@gmail.com with your full name, order information, and confirmed shipping address.

Replacement eligibility will be determined after the delivery window has passed and the shipping information has been verified.

 

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact kodyeelyseart@gmail.com as soon as possible and include your order number and clear photographs of the item and packaging.

If the issue resulted from an error on our end, we will work with you to make it right.

Minor variations in color, cropping, texture, or appearance may occur between screens, original artwork, and professionally printed reproductions and are not considered defects.